Preferred Customer Support

Preferred Customer Support by Applied Power Technologies, Inc.

At Applied Power Technologies, Inc. (APT), we understand the importance of reliable and efficient customer support to keep your operations running smoothly. That's why we offer Preferred Customer Support, a proactive, preemptive, and personalized service that goes above and beyond to meet your needs.

Why Choose APT's Preferred Customer Support?

1. Proactive Problem Solving: With APT's Preferred Customer Support, you can count on knowledgeable professionals who are ready to address issues before they impact your business. Our proactive approach helps prevent downtime and ensures that your systems are always operating at peak performance.
   
2. Personalized Attention: We understand that every business is unique, which is why we provide personalized attention to detail tailored to your specific needs. From on-site assistance to remote support, our team works closely with you to understand your operational requirements and deliver customized solutions.
   
3. Comprehensive Coverage: APT's Preferred Customer Support covers everything from the ground up. Whether you need operations support, infrastructure support, or analytical support, we have you covered. Our comprehensive services ensure that your electrical distribution system, IT infrastructure, and analytical needs are met with precision and expertise.

Our Preferred Customer Support Services

1. Operations Support: Our APT Active Single Line Operations Support provides on-call energy and power quality expertise for your electrical distribution system. We help keep your power on and equipment running smoothly, resolving issues before they impact your day-to-day operations.
   
2. Infrastructure Support: APT specializes in cooperative business software application support, collaborating with your IT and IS organizations to align our service level agreement with your needs. We offer ongoing support for hardware, software, and network infrastructure, minimizing costs and ensuring smooth migrations with little to no interruptions.
   
3. Analytical Support: Our reports and analytics provide the answers you need to run your business efficiently. Whether you need insights into reliability and quality or consumption and cost, our analytical support services deliver quick, accurate answers to help you make informed decisions.

Experience the APT Difference

With APT's Preferred Customer Support, you can rest assured that your operational needs are in capable hands. Our proactive, preemptive, and personalized approach ensures that you receive the highest level of service and support, keeping your business running smoothly and efficiently. Contact us today to learn more about how APT can help optimize your operations with our Preferred Customer Support services.

Reliability and Quality

• What happened?
• How long did it last?
• How bad was it and when did we recover?

Consumption and Cost

• Is this bill correct?
• How much energy did we use?
• What did it cost?
• What will the monthly cost be?

Status and Communications

• Is everything working?
• If not, when did it stop?
• Which devices are the root cause of the issues?
• Is there enough disk space?
• When will the server require an upgrade?

Notification and Alarms

• Who gets notified when something goes wrong?
• What causes/triggers this alarm?
• Why did this alarm come in now vs. when it happened?

APT’s Service Agreement

APT’s Service Agreement offers organizations of all sizes and types the single source support they need to ensure their monitoring system never gets in the way of running their business.