APT’s preferred customer support puts knowledgeable people on-site to help you fix problems and eliminate finger-pointing.Our personal attention to detail fills the gap between manufacturer’s startup warranties and your operational needs, ensuring your system will provide the information you need when you need it.

Proactive. Preemptive. Personalized.

APT Preferred Customer Support offers end-to-end coverage
APT’S preferred customer support covers everything from the ground up

APT’s preferred customer support puts knowledgeable people on-site to help you fix problems and eliminate finger-pointing. Our personal attention to detail fills the gap between the manufacturer’s startup warranties and your operational needs, ensuring your system will provide the information you need when you need it.

APT Preferred Customer Support

Single Line Diagram showing APT's Operations Customer Support

OPERATIONS SUPPORT

APT Bridge the Gap for Operations

APT provides on-call energy and power quality expertise for your electrical distribution system. Further, we help you keep the power on and equipment up and running with clean, reliable energy. Meanwhile, we can help you resolve problems before they impact the day-to-day business. Above all, having APT on your side keeps you informed and in control.

Software Application showing APT's Infrastructure Customer Support

INFRASTRUCTURE SUPPORT

Information Technology Support and Reliability

APT specializes in cooperative business Software Application support with our client’s IT and IS organizations to align our service level agreement with your needs. We provide ongoing support for hardware, software, and network infrastructure.

Moreover, our response time can be coordinated with your support to minimize costs. Our support plans can additionally include software assurance to ensure migrations occur on your schedule with little to no customer interruptions to service.

APT Analytical Customer Support Pyramid

ANALYTICAL SUPPORT

Reports and Analytics Provide Answers You Need to Run Your Business

No matter what critical product or service your business provides—the need for quick, accurate answers to basic questions like these is always the same.


Reliability and Quality

What happened, how long did it last? How bad was it and when did we recover?


Consumption and Cost

Is this bill correct? How much did we use? What did it cost? How much will it cost this month?


Status and Communications

Is everything working, when did it stop? Which devices are causing problems? Are we out of disk space? When will the server need to be upgraded?


Notification and Alarms

Who gets notified when something goes wrong? What causes this alarm? Why did this alarm come in now instead of when it happened?

APT’S SERVICE AGREEMENT

APT’s Service Agreement offers organizations of all sizes and types the single source support they need to ensure their monitoring system never gets in the way of running their business.

FEATURES

Bronze

Silver

Gold

SERVICE

APT provides support for operations for the metering devices and electrical analysis needed

On-site service plus remote support instead of a call center

Yes
Yes
Yes

Service beyond the meter to include network and server

No
Yes
Yes

Real-time response from electricians to support your system

No
No
Yes

SYSTEM SUPPORT

APT provides network and hardware support for IT per Service Level Agreement

Application support for the power monitoring software

Yes
Yes
Yes

Hardware and Software support for the new Operating System, Database, and Browser

No
Yes
Yes
Meter Support for comms, firmware, and cybersecurityNoAvailableYes
Software Assurances to match your pace for upgradesNoNoYes
ANALYTICS
APT extracts the data needed to answer questions about cost, consumption, and quality in real-time
Trends, alarms, and event supportYesYesYes
Subscriptions to analytical reports ready when you need themNoYesYes
Notifications providing actionable information to the people who need to know, when they need to know itNoNoYes
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