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APT's Preferred Customer Support |
| APT’s Preferred Customer Support (PCS) program is an integrated software and hardware support service for your energy management system. It’s a cost-effective, value-added solution for organizations that need more than conventional, reactive technical assistance over the phone. Preferred customers have face to face access to our knowledgeable technical experts with a dedicated application engineer resource from APT so that issues with the energy management information system are resolved quickly. From state-of-the-art remote diagnosis tools, through software upgrades and training, Preferred Customer Support offers organizations of all sizes and types the single-source support they need to achieve their energy management goals |
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APT will proactively update the appropriate TOU rates for our Preferred Customer Support (PCS) customers using the Energy & Demand, utility cost and forecast reports. After this update is complete, the automatic utility shadow bill report should match your monthly utility bills within the accuracy range of your instruments (plus or minus a few %). |
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Details of your specific rate changes are available on the utility links below:
PG&E Pacific Gas & Electric Rates
SMUD Rates
Silicon Valley Power Rates
City of Palo Alto Rates
Southern California Edison Rates |
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